About this role
▶︎ Job Details:
• Job Title: IT Helpdesk Manager
• Working Location: NYC
• Working style: Hybrid
• Employment Type: Permanent/Full-time
• Salary: DOE (90-110K per yr.) + Full Benefits
• Language: English & Japanese
▶︎ What will you do:
IT Support Team Management
・Manage and supervise daily IT support operations.
・Lead, train, and support IT team members.
・Monitor team performance and ensure quality service delivery.
・Improve IT support processes and operational efficiency.
・Coordinate with internal teams and external vendors.
・Handle escalated issues and support team development.
Technical Support
・Provide technical support for hardware, software, and IT systems.
・Troubleshoot and resolve technical issues.
・Assist with system installation, configuration, and maintenance.
・Support IT-related projects and system improvements.
・Provide technical guidance and assistance to end users.
・Maintain IT documentation and support materials.
▶︎ Required Qualifications & Skills:
・Experience in IT support or a related technical field.
・Previous supervisory or team leadership experience.
・Strong troubleshooting and problem-solving skills.
・Excellent communication and customer service skills.
・Strong organizational and time management abilities.
・Ability to work independently and collaboratively.
・Proficiency in English; Japanese language skills