Consumer Inside Sales Support Representative

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Role Overview:

We are looking for Consumer Inside Sales Support Representative (ISSR) to join our team.

In this role, you will provide operational and administrative support to Consumer Sales teams in Nordics and Benelux, ensuring smooth execution of sales activities, promotional programs, retailer requirements and internal processes.

You will work closely with Sales Representatives, Product Managers and cross-functional teams to deliver accurate, timely and efficient support to our retail partners.

Your responsibilities will include:

- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
- Onboarding of new tasks & tools to help to increase sales facing time
- Define efficiencies in our processes and tools and implement them
- Contract management (creation, validation, maintenance, etc.)
- Interlock with functional teams (pricing team, logistics, CF, COR team)
- Interlock with finance regarding approvals and credit note creation for returned goods
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
- Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.

Required Skills & Qualifications:

- Good communication and interpersonal skills, with a customer-focused approach.
- Good knowledge of Microsoft Excel and other Microsoft Office applications.
- English, both written and spoken.
- Previous experience (1-3 years) in Sales Support, Sales Operations, Business Administration or a similar role is preferred
- Experience working with CRM systems, sales promotional programs or financial claims processes - nice to have
- Interest in AI tools, automation and continuous process improvement is preferred

This role offers an excellent opportunity to gain exposure to Lenovo’s Consumer business, collaborate with international Sales teams and develop expertise across Sales Operations, promotional management and retail partner support.

You will become part of a collaborative team that values ownership, knowledge sharing, continuous improvement and professional development, with opportunities to contribute to AI-driven process optimization and automation initiatives.

The anticipated initial gross base monthly salary range for this position is 1416 - 2071 EUR, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

PAY TRANSPARENCY
The anticipated initial gross base salary range for this position is 17,000–24,860 EUR per year. This range applies to the primary job location Slovakia and is determined using objective, non-discriminatory and gender-neutral criteria, including skills and relevant experience. Final compensation will be based on relevant experience, skills, and business considerations.
Individuals may also be eligible for variable compensation (such as bonus or commission), depending on the role. The applicable variable pay model, eligibility, and target levels will be discussed during the recruitment process.
In addition to base salary and any applicable variable compensation, Lenovo provides statutory remuneration components required by local law, as well as Lenovo's comprehensive benefits package supporting employee well-being, development, and equal opportunities.
For roles open across multiple countries, local base salary ranges may vary based on market conditions, internal frameworks, and legal requirements. The relevant local range will be transparently communicated during the initial discussions.

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.