PASSENGER SERVICES AGENT (FULL TIME)

NOW HIRING!

Full-Time Passenger Services Agent

Huntleigh USA | Birmingham-Shuttlesworth International Airport (BHM)

Starting Pay: $10.00 per hour

Huntleigh USA is seeking dependable, customer-focused individuals to join our team as Full-Time Passenger Services Agents at Birmingham-Shuttlesworth International Airport (BHM).

We have opportunities supporting the following airline operations:

- Delta Air Lines

- Southwest Airlines

- United Airlines

- American Airlines

If you enjoy working in a fast-paced airport environment, providing excellent customer service, and being part of a team dedicated to delivering a positive passenger experience, we encourage you to apply!

Position Responsibilities

Passenger Services Agents assist airline passengers throughout their airport experience while maintaining professional customer service standards.

Responsibilities may include:

- Greeting and assisting passengers with check-in and boarding procedures.

- Providing passengers with flight information and general travel assistance.

- Assisting passengers with baggage-related inquiries and concerns.

- Supporting boarding, gate operations, and passenger coordination.

- Assisting passengers requiring additional accommodations.

- Communicating professionally with passengers, airline personnel, and team members.

- Following airport security procedures, airline guidelines, and company policies.

- Maintaining a professional and customer-focused approach in a fast-paced environment.

Available Full-Time Shifts

The following shifts are currently available:

- Early Morning: 4:00 AM – 12:30 PM

- Mid-Shift: 7:00 AM – 3:30 PM

- Afternoon/Closing: 3:00 PM – Close

Important Scheduling Requirements:

- Weekend availability is required.

- Holiday availability is required.

- Flexibility to work assigned schedules is essential.

- Overtime opportunities may be available based on operational and business needs.

Employment Requirements

Qualified candidates must:

- Be able to provide two forms of valid identification.

- Successfully complete required fingerprinting and background screening.

- Meet airport security clearance requirements.

- Demonstrate reliable attendance and punctuality.

- Possess strong communication and customer service skills.

- Be able to work in a fast-paced airport environment.

- Ability to walk/stand for long periods of time

- Ability to push passenger in wheelchairs

- Ability to lift 5olbs. or more

- Maintain flexibility with scheduling, including weekends and holidays.

IN-PERSON INTERVIEW INFORMATION

Interviews are conducted Tuesday through Thursday.

- Interview Hours: 9:00 AM – 12:00 PM

- Interview Duration: Approximately 30 minutes

- Location: Birmingham-Shuttlesworth International Airport

Interview Address:

5900 Messer Airport Highway
Birmingham, AL 35212

Directions Upon Arrival

- Enter the airport terminal and proceed to Baggage Claim 3 & 4 .

- Please have a seat on the red benches.

- Call 205-516-3174 upon arrival.

- Ask for Damien Coach (General Manager) or Constance Howard .

Parking Information

- Please park in the airport parking deck.

- Parking costs $2.00 per hour .

- Parking fees will not be validated or reimbursed.

IMPORTANT: BRING TWO FORMS OF VALID ID

Please arrive prepared with two forms of valid identification for the interview process.

Immediate job offers may be extended to qualified candidates following the interview. All offers are contingent upon successfully completing the required background investigation, fingerprinting, and airport security clearance.

JOIN THE HUNTLEIGH USA TEAM!

Take the next step toward becoming part of an airport operations team supporting major airline partners at Birmingham-Shuttlesworth International Airport.

We look forward to meeting you!

Qualifications

QUALIFICATIONS
• High School Diploma or equivalent may be required in some locations.
• Must have reliable transportation
• Ability to read, writes, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to 
random testing requirements.