SERVER - Part-time Seasonal

POSITION OVERVIEW

The Server provides exceptional service to Members and guests in a professional and engaging manner, ensuring an outstanding dining experience throughout all meal periods. This position requires strong communication skills, attention to detail, and the ability to anticipate and exceed guest expectations while maintaining the Clubs service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

- Maintain a welcoming, professional, and friendly demeanor at all times; address Members by name and appropriate title.

- Uphold a Members First mentality in every interaction.

- Attend and participate in pre-shift meetings.

- Ensure all orders are accurate and confirmed with guests prior to entering them into the POS.

- Accurately input orders into the POS system and communicate special requests to the Back-of-House (BOH) team.

- Demonstrate in-depth menu knowledge, including ingredients, allergens, and preparation methods.

- Maintain understanding of meal pacing and timing to coordinate service flow.

- Exhibit basic cocktail, wine, and beverage knowledge, including proper wine service.

- Provide thoughtful recommendations to enhance the dining experience and utilize suggestive selling techniques appropriately.

- Prepare side stations and service items prior to the start of each shift; assist in setup and breakdown of dining areas.

- Maintain cleanliness and organization of assigned sections and side stations throughout the shift.

- Assist teammates and other departments as needed to ensure smooth operations.

- Proactively identify and address guest needs or potential service issues; escalate concerns promptly to management.

- Attend all required meetings and trainings.

- Leadership: Maintain a positive and professional attitude while promoting BIGHORN values and departmental objectives.

- Teamwork : Encourage cooperation, communication, and mutual support among team members.

- Safety: Comply with all established safe work practices and attend required safety training.

- Perform other related duties as assigned.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

- High school diploma or GED required.

- Minimum of 12 months serving experience in a high-volume or fine-dining restaurant.

Required Technical / Other Skills and Abilities

- Strong communication and interpersonal skills.

- Knowledge of menu items, ingredients, and service standards.

- Ability to multitask and prioritize in a fast-paced environment.

- POS experience preferred.

Required Licenses/Certifications

- California Food Handler Card.

- RBS or equivalent Alcohol Awareness Training

PHYSICAL DEMANDS

The physical demands described on the attached Physical Demands of Position chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached Physical Demands of the Position.

CONFIDENTIAL INFORMATION

This position has limited access to confidential member information, such as names, preferences, and account details. All such information must be treated with discretion and confidentiality in accordance with Club policy.

COMPANY FUNDS

This position has limited access to company funds through the processing of member charges, use of the POS system, and handling of service transactions. Accuracy and compliance with established accounting and revenue-control procedures are required at all times.

PHYSICAL DEMANDS OF POSITION

Job Title:

Pour House Server

Date:

10/8/2025

How many hours are worked per day?

08 hours a day

When completing this form, look at the job from a typical/average workday perspective.

Percentage Time Designation

PHYSICAL ACTIVITY

Rarely

<1%

Occasionally 1-33%

Frequently 34-66%

Continuously 67-100%

Stand

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Walk

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Sit

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Use hands to finger, handle or feel

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Reach with hands and arms over shoulder

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Reach with hand and arms over head

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Climb or balance

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Stoop, kneel, crouch, or crawl

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Talk or hear

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Taste or smell

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i.e., Position requires standing 1/3 of the time.

Does this job require that weight be lifted or force be exerted? If so, how much and how often ?

Percentage Time Designation

WEIGHT

Rarely

<1%

Occasionally 1-33%

Frequently 34%-66%

Continuously 67%-100%

Up to 10 pounds

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Up to 25 pounds

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Up to 50 pounds

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Up to 100 pounds

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More than 100 pounds

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i.e., Position requires lifting 1/3 of the time up to 10 pounds.

Does this job have any special vision requirements? Check all that apply .

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Close Vision (clear vision at 20 inches or less)

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Distance vision (clear vision at 20 feet or more)

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Color vision (ability to identify and distinguish colors)

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Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

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Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

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Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

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No special vision requirements

List specific job duties that require the physical demands selected above:

- Standing and walking for extended periods while serving.

- Lifting trays, plates, and glassware.

- Reaching and bending to set and clear tables.

- Carrying up to 25 lbs during service.

- Maintaining awareness of surroundings in a fast-paced dining environment.