Patient Access Representative - Mt. Sterling, IL

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role:

As a Patient Access Representative with QMG in Mt. Sterling, you will often be one of the first people patients interact with when they contact or visit our clinic. You will help patients feel welcomed and supported while managing the important details that keep appointments and clinic operations running smoothly.

This role is a great fit for someone who is organized, detail-oriented, comfortable working with computers, and enjoys helping people. Healthcare experience is helpful, but strong customer service skills and a willingness to learn are just as important.

Schedule & Work Environment

- Monday - Friday, 8:00AM - 5:00PM.
- Based at Quincy Medical Group in Mt. Sterling, Illinois.
- No overnight shifts.
- Fast-paced healthcare environment focused on exceptional patient service and access to care.

Primary Responsibilities

- Welcome patients and assist with check-in and check-out.
- Schedule, reschedule, and coordinate patient appointments.
- Accurately enter and update patient demographic, insurance, and registration information.
- Verify insurance information and collect required payments when applicable.
- Answer incoming calls, assist patients with questions, and route messages to the appropriate team member.
- Maintain accurate patient records and complete registration and scheduling tasks within the electronic medical record.
- Communicate with providers, clinical staff, and other departments to help coordinate patient needs.
- Protect patient privacy and maintain confidentiality throughout all interactions.
- Support daily clinic operations and provide a positive, helpful experience for patients and families.

Qualifications

- High school diploma or GED required.
- Previous customer service, reception, scheduling, or healthcare experience preferred.
- Strong communication and customer service skills.
- Strong attention to detail and ability to accurately enter and maintain patient information.
- Comfort using computers and learning scheduling and electronic medical record systems.
- Ability to manage multiple priorities while maintaining a friendly and professional approach.

Benefits

- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The compensation for this role includes a base pay range of $15.35 - $23.03 per hour , with actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through bonuses and other incentives. Base pay is only a portion of the total rewards package.

If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.