About this role
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com (https://www.lenovo.com), and read about the latest news via our StoryHub (https://news.lenovo.com/).
- Maintain and update IT asset inventory records (e.g. laptops, accessories, software licenses) in accordance with WOG asset management guidelines.
- Track issuance, transfer, and return of IT equipment for users, ensuring proper documentation and accountability.
- Raise, update, and monitor service requests in the ITSM portal for procurement, support, and access requirements.
- Coordinate with vendors for quotations, deliveries, and invoice processing.
- Maintain documentation of IT policies, user guides, and standard operating procedures.
- Log and follow up on IT support issues, escalating when necessary.
- Support Users onboarding and offboarding processes, including account setup and asset handling.
- Schedule and coordinate IT-related meetings, briefings, and training sessions.
- Prepare and submit monthly IT reports covering asset status, service request metrics, and pending actions.
- Handle general administrative tasks such as filing, data entry, and correspondence.