About this role
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com (https://www.lenovo.com), and read about the latest news via our StoryHub (https://news.lenovo.com/).
Key Responsibilities
- Serve as the Quality representative for assigned server and storage programs throughout product development, validation, launch, and sustaining support.
- Develop and maintain quality plans, program quality status, risk assessments, and readiness criteria for assigned platforms.
- Participate in NPI, ODT, engineering, product-readiness, and ship-support reviews, providing clear quality recommendations and escalation when required.
- Identify product, reliability, manufacturing, service, supplier, and customer-experience risks; establish priorities, align accountable owners, and track actions through verified closure.
- Provide quality leadership during critical product launches, defect escalations, and cross-functional issue-resolution activities.
- Analyze development, test, manufacturing, field, service, supplier, and reliability data to identify trends, systemic issues, and improvement opportunities.
- Monitor and communicate program status and risk summaries to technical teams and leadership.
- Lead or support root-cause analysis, failure analysis, corrective action, and preventive action using structured problem-solving methods.
- Partner with cross-functional teams to facilitate defect triage, technical reviews, decision making, and timely escalation of customer-impacting issues.
- Support Design for Excellence activities, including Design for Quality, Reliability, Manufacturability, and Serviceability reviews.
- Translate development, field, and service lessons into design recommendations, preventive controls, and future program requirements.
- Lead lessons-learned reviews and support standardization of quality processes, operating mechanisms, tools, and reporting.
- Apply analytics, automation, and AI-enabled methods, where appropriate, to improve quality insights, efficiency, and reporting accuracy.