Account Manager

Job Title: Account Manager Job Description
The Account Manager plays a high-impact role in a fast-paced, evolving last mile delivery network, owning a portfolio of hub delivery partners across delivery stations in an assigned region. In this individual contributor position, you develop and execute territory plans that drive successful partner launches, sustained high performance, and long-term retention. You engage in heavy phone and email communication with partners and customers, use a wide variety of software tools to navigate accounts and review policies, and provide data-driven recommendations and creative solutions. You work closely with cross-functional teams, including station operations and program teams, to solve complex problems, improve processes, and ensure a consistently high-quality experience throughout the entire lifecycle of partner projects and initiatives.
Responsibilities
- Own and manage a portfolio of hub delivery partners across delivery stations within your assigned region.
- Develop and execute territory plans that drive partner launch success, sustained performance, and retention.
- Provide partners and members with a personalized, creative experience while coordinating the entire lifecycle of their projects.
- Conduct regular performance reviews, analyzing partner health and reliability metrics to provide data-driven recommendations.
- Execute coaching interventions on operational best practices to help partners achieve and maintain performance benchmarks.
- Monitor performance trends and implement proactive interventions to prevent partner deactivation and performance decline.
- Serve as the primary escalation point for partner issues, coordinating rapid resolution across internal teams.
- Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders.
- Act as a strategic partner advocate, channeling feedback to drive systemic improvements across hub delivery operations.
- Identify workflow inefficiencies and formulate network-level operational improvements to enhance quality and reliability.
- Collaborate with cross-functional teams, including station operations and program teams, to deliver high-quality solutions that address partner pain points.
- Partner with planning teams on volume forecasting and capacity optimization across your territory.
- Support partner scaling initiatives while maintaining quality and performance standards.
- Analyze territory performance data to identify expansion opportunities and risk mitigation strategies.
- Use a wide variety of software systems to navigate customer and partner accounts, proactively monitoring to anticipate issues before they occur.
- Work internally with other departments to ensure that a high-quality product and service are delivered in a timely manner.
- Meet all performance and quality metrics established for the role and continuously seek opportunities for improvement.
- Initiate process improvement projects within the department and drive them through to completion.
- Maintain excellent oral and written communication with partners, customers, and internal stakeholders via phone, email, and other channels.
- Effectively multi-task and prioritize activities in a high-volume, fast-paced environment while maintaining strong follow-up and organizational practices.
Essential Skills
- 2+ years of sales or account management experience.
- 1+ years of customer service experience in a high-volume environment.
- Experience analyzing data and best practices to assess performance drivers.
- Experience conducting performance reviews and using metrics to guide recommendations.
- Experience with Excel for data analysis and reporting.
- Working knowledge of Microsoft Office applications.
- Strong analytical problem-solving ability with a data-driven mindset.
- Excellent oral and written communication skills.
- Ability to quickly learn and navigate new systems and software tools.
- Ability to multi-task and prioritize effectively in a fast-paced environment.
- Strong organizational and follow-up skills.
- Ability to work weekends and overtime as needed.
- Demonstrated ownership mentality and comfort operating in ambiguous environments.
Additional Skills & Qualifications
- Associates degree.
- Bachelors degree preferred.
- Experience working with high-volume processes.
- Experience in sales, customer service, account management, sales support, administrative support, or sales administration.
- Experience collaborating with cross-functional teams such as operations and program management.
- Experience in territory planning, capacity optimization, and volume forecasting.
- Experience in coaching partners or stakeholders on operational best practices.
- Experience with written and verbal communication in English and Spanish.
- Aptitude to quickly learn new systems and software and apply them to daily work.
- Strong ability to identify workflow inefficiencies and propose process improvements.
- Comfort building processes from scratch and driving innovation in operational environments.
Work Environment
This role is based on-site five days per week in Austin in a dynamic, fast-paced operational environment supporting a rapidly growing last mile delivery program. You will work closely with station operations, program teams, and other internal departments, using a variety of software systems, Microsoft Office tools, and Excel to manage partner accounts and analyze performance. The position involves frequent phone and email communication, regular performance reviews, and collaboration across multiple teams to resolve issues and drive improvements. Work hours may include weekends and overtime depending on business needs. The environment emphasizes ownership, innovation, and continuous improvement, offering a contract opportunity with the potential to convert to a full-time role.
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $38.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Oct 16, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.