Cloud Applications Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

The Cloud Application Consultant will play a key role in eDiscovery operations, combining hands-on expertise in processing and production with strong technical and analytical skills. This role will support staging, media management, processing, data loading, productions, QC, troubleshooting, and data analysis across eDiscovery platforms.The position will work closely with Project Managers, Technical Project Managers, Data Analysts, Consultants, and global teams to resolve complex requests, troubleshoot technical issues, and deliver accurate solutions within defined SLAs.

What the role offers:

- eDiscovery Expertise: Strong understanding of processing, production, data loading, and EDRM workflows.
- Technical Problem Solving: Ability to investigate complex issues, identify root causes, and implement effective solutions.
- Data & Analytical Skills: Ability to work with large datasets and perform validation, reconciliation, and analysis.
- Automation Mindset: Identify opportunities to automate repetitive tasks and improve operational efficiency.
- Ownership: Take end-to-end ownership of assigned technical requests and deliverables.
- Continuous Improvement: Contribute to improving processes, tools, documentation, and workflows.
- Communication & Collaboration: Work effectively with PMs, technical teams, consultants, and global stakeholders.
- Quality Focus: Maintain high standards for accuracy, data integrity, confidentiality, and SLA compliance.

What you need to succeed:

- 3–6 years of experience in eDiscovery processing, production, and data loading, with a strong understanding of the EDRM workflow.
- Hands-on experience running productions, including exception handling and quality checks.
- Hands-on experience with Axcelerate, Insight, or similar eDiscovery platforms.
- Experience working with large and complex datasets, including Teams Data, Purview Data, Slack Data, PST, OST, NSF, EnCase, FTK images, and load files.
- Strong technical troubleshooting and root-cause analysis skills across processing, loading, production, metadata, and data-related issues.
- Working knowledge of SQL for data analysis, validation, reconciliation, and troubleshooting.
- Experience with Python, PowerShell, VBA, or other scripting and automation tools is preferred.
- Exposure to generative AI, AI-powered eDiscovery solutions, or emerging AI technologies is an added advantage.
- Strong Excel skills, including lookup functions, Creating Dash boards, text functions, logical formulas, pivot tables, and data analysis.
- Proficiency with Notepad++, UltraEdit, or TextPad for reviewing and manipulating large files.
- Strong understanding of QC, data validation, reconciliation, and production checks.
- Ability to identify opportunities for automation and process improvement and contribute to efficient technical solutions.
- Ability to manage multiple priorities, work independently, and support 24x7 rotational operations.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.