About this role
Responsibilities
- Provide post-install applications training and ongoing scientific support.
- Troubleshoot workflow, sample, acquisition, and application issues in partnership with Service and Product teams.
- Drive customer adoption, utilization, and successful use of relevant ONI workflows.
- Conduct advanced workflow training and support customer onboarding.
- Identify customers at risk and coordinate corrective actions with Customer Success & Service leadership.
- Contribute to renewals by demonstrating scientific and operational value.
- Identify legitimate expansion opportunities and hand them to the appropriate Sales resource.
- Develop reusable training, knowledge-base, and support materials.
- Capture customer feedback and communicate recurring needs to Product and Commercial teams.
Candidate profile
- Advanced scientific degree Phd or equivalent experience.
- Strong microscopy, imaging, or relevant applications background.
- Demonstrated customer-support, training, and scientific communication skills.
- Ability to translate complex science into practical, repeatable workflows.
- Strong collaboration skills across Service, Sales, Product, and Applications.
- Travel Expectation for installations – 25% across UK and Europe