Software Asset Management Analyst Intern

Purpose

Join the Office of the CITO and gain hands-on experience in Software Asset Management (SAM), IT governance, and technology operations. Working alongside IT, Procurement, and Finance professionals, you will help organize, analyze, and improve software asset information in ServiceNow while developing practical skills in data analysis, reporting, software licensing, contract administration, and enterprise technology management.

REQUIRED

- Currently enrolled in a bachelor’s program in Information Technology, Business, Finance, Data Analytics, Engineering, or a related field .
- Minimum GPA of 3.0

- Strong analytical and organizational skills with attention to detail.

- Proficiency in Microsoft Excel and willingness to learn new systems.

- Effective communication skills and ability to collaborate across teams.

- Ability to maintain confidentiality and handle sensitive contract and licensing information.

DESIRED

- Familiarity with ServiceNow or another IT service management or asset management platform.

- Interest in software licensing, contracts, and IT asset management.

- Interest in technology governance, IT operations, software licensing, or asset management.

- Familiarity with data reporting or visualization tools such as Power BI.

- Understanding of basic procurement or purchase-order processes.

- Experience reviewing and organizing records or datasets.

- Interest in software usage analysis and cost optimization.

- ITIL, IT asset management, or software asset management coursework.

Knowledge, Skills, Abilities, and Other Characteristics

- Exceptional attention to detail and organizational skills.

- Excellent written and verbal communication skills.

- Curiosity and persistence in investigating data discrepancies.

- Ability to share progress, findings, and questions clearly with the team

Working Conditions

This position is considered Hybrid/Office work which is characterized as follows.

- Almost exclusively indoors during the day and occasionally at night

- Occasional exposure to airborne dust in the work place

- Work surface is stable (flat)

- Working from home some days and from the office on others, as agreed with the Office of the CITO.

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

OCCASIONAL

FREQUENT

CONSTANT

- Lift up to 20 pounds

- Climbing, stooping, kneeling, squatting, and reaching

- Lift up to 10 pounds

- Standing

- Repetitive movements of arms and hands

- Sit with back supported