About this role
Job Title: Customer Service Representative (Call Center)
Location: Freeport, NY (100% On-Site)
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
Position Type: Temp-to-Hire
Pay Rate: $20.00 – $22.00+/hour (Depending on Experience)
Position Overview
An established insurance provider based in Freeport, NY, is seeking a reliable, customer-focused Customer Service Representative to join their busy call center team on a temp-to-hire basis. In this role, you will serve as a primary point of contact for policyholders, brokers, and claimants, handling incoming inquiries with professionalism, efficiency, and empathy.
Key Responsibilities
Handle high-volume inbound phone calls in a fast-paced call center setting.
Assist customers with inquiries regarding policy details, coverage, claim status, and general account information.
Accurately enter and update client details, call notes, and documentation into the internal database.
De-escalate customer concerns and resolve issues promptly with a professional, solution-oriented approach.
Route complex inquiries or claims to the appropriate internal departments and follow up as necessary.
Adhere to call center metrics, attendance guidelines, and quality standards.
Qualifications & Requirements
Experience: Prior customer service or inbound call center experience required (experience within insurance or financial services is a strong plus).
Communication: Excellent verbal communication and active listening skills.
Technical Skills: Comfortable navigating CRM/database systems, dual-screen setups, and standard office software.
Schedule & Reliability: Punctual and able to work on-site in Freeport, NY, Monday through Friday from 9:00 AM to 5:00 PM.
Professional Demeanor: Calm under pressure with a strong commitment to quality service and teamwork.
Compensation / Pay Rate (Up to): $20.00 - $22.00