Customer Demand Specialist – Cross-Portfolio UK - Ireland

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Lenovo is seeking a Customer Demand Specialist – Cross-Portfolio, UK & Ireland to join our Customer Demand One Lenovo team in Bucharest. This role connects Sales, Marketing and customers, helping identify, qualify and nurture enterprise opportunities across Lenovo’s Devices, Infrastructure, Solutions and Services portfolio.

It is an ideal opportunity for someone with experience in customer success, inside sales, business development or another customer engagement role who would like to develop a career in enterprise technology. The position supports the UK and Ireland market and may require business travel approximately one to two times per year, primarily within the territory or to selected EMEA events.

Key Responsibilities

• Partner with local Sales and Marketing teams to define target accounts, prioritize strategic opportunities and support campaign execution.

• Engage prospective and existing customers through phone, email, digital channels, events and campaign follow-up activities.

• Conduct structured discovery conversations to understand customer needs, timelines and potential fit across Lenovo’s portfolio.

• Qualify opportunities using established criteria and arrange timely handovers to the appropriate sales representatives.

• Develop targeted outbound projects when required, using available customer and market data to identify new opportunities.

• Maintain accurate customer profiles, activity records, lead information and pipeline updates in Microsoft Dynamics 365.

• Monitor lead quality, pipeline progression, revenue contribution and other agreed KPIs, providing regular reports and market feedback.

• Collaborate with Customer Demand colleagues, sales teams, technical specialists, external lead-generation partners and regional stakeholders to deliver a consistent customer experience.

Position Requirements

• Bachelor’s degree or an equivalent combination of relevant education and professional experience; a degree is preferred.

• At least two years of experience in customer success, inside sales, business development, pre-sales, customer support or another customer engagement role.

• Comfortable conducting proactive outbound conversations by phone, including campaign follow-ups and targeted outreach to prospective customers.

• General awareness of the technology sector and an interest in developing knowledge of enterprise devices, infrastructure, solutions and services.

• Experience using CRM and customer engagement tools; familiarity with Microsoft Dynamics 365, Genesys, LinkedIn or ZoomInfo is an advantage.

• Fluent spoken and written English is mandatory; Romanian language skills are welcome but are not required.

• Strong communication and presentation skills, with the confidence to engage customers, collaborate across functions and occasionally present processes to wider audiences.

• Organized, adaptable and proactive, with attention to detail, effective prioritization skills and the motivation to work toward individual and team KPIs.

What Lenovo Can Offer You

Compensation & Rewards

• Performance-based salary reviews and annual bonuses

• Meal tickets, service anniversary awards, and referral bonuses

• Employee share purchase program

• Scholarships for employees’ children

Health & Well-being

• Fully covered private medical insurance

• Annual well-being allowance for sports, training, relaxation, and therapy ,and nd on-site chair massage

• Life & accident insurance with extra medical coverage

• Employee Assistance Program

Training & Development

• Technical Ladder & Sales Excellence programs

• Individual Career Development Plans with mentoring

• Bookster subscription for continuous learning

Time Away

• 21–28 vacation days depending on tenure

• Sick days and extra paid leave for public holidays on weekends

• Additional paid leave for employees with children

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.