Business Manager eCommerce Loyalty Rewards (M/F/D)

Team language: German

Contract type: Full-time (40h/week), part-time option upon agreement, starting as soon as possible

About the role

As a Business Manager eCommerce (m/f/d), you will take end-to-end business ownership of the physical rewards business within the PAYBACK Rewards Shop and manage additional eCommerce partners. You will be responsible for revenue and profitability and, together with our external service provider, continuously develop the product assortment, pricing, and marketing approach. Your goal: sustainably increase revenue, customer activation, conversion, and customer satisfaction.

Your day-to-day work

- You own the revenue, profitability, and growth targets of the physical rewards business and manage the P&L
- You analyze relevant business and eCommerce KPIs and translate insights into concrete measures to increase revenue and profitability
- You prepare forecasts, business cases, and management reports and manage the annual business plan
- Together with our external service provider, you further develop the product assortment and pricing and identify new opportunities, trends, and innovations
- You manage special offers and rewards deals and evaluate attractive offers based on customer value and commercial viability
- You develop marketing approaches and assortment priorities that drive customer activation, conversion, and revenue
- Based on market, competitor, and performance analyses, you identify new business opportunities and define requirements for the further development of the PAYBACK Rewards Shop
- You manage additional eCommerce partners and collaborate closely with internal teams

You’re a great fit for this role if …

- You bring relevant hands-on experience in eCommerce and understand the commercial dynamics of a digital business
- You have experience in Key Account Management and know how to develop business opportunities together with partners
- You have independently managed external service providers or business partners
- You are confident working with business and eCommerce KPIs and know how to turn data into actionable business decisions
- You have a strong understanding of revenue, profitability, conversion, product assortment, and pricing
- You can effectively bring together different internal and external stakeholders and drive topics from idea to implementation
- You enjoy taking ownership and want to manage an established business operationally while also developing it strategically
- You are fluent in German and English

Conditions & Benefits

- Flexibility: 30 days of vacation with the option to purchase additional days, hybrid working (2 days working from home per week), and the option to take a sabbatical
- Food & Drinks: Mostly free, healthy, and varied food options, fresh fruit and popcorn every day, as well as complimentary drinks such as coffee and tea
- Health & Fitness: Free access to our in-house gym, health weeks, massages, and physiotherapy treatments on site
- Culture: Team events, Social Days, and an open “Come as you are” mindset, dogs are welcome, Female Leadership initiatives
- Development: Individual training and development opportunities within your team and across the organization
- Mobility: Deutschlandticket covered by PAYBACK, a central location with direct subway access, and JobRad bike leasing

Why PAYBACK?

PAYBACK is Germany’s leading loyalty program and one of the world’s largest data-driven marketing platforms. Our solutions reach millions of people every day.

With more than 1,000 employees at our Munich location, we develop all our technology solutions in-house and combine data, technology, and marketing to create measurable value. You can expect interdisciplinary teams, real opportunities to make an impact, and an open, innovation-driven culture.

Interested?

We look forward to receiving your application!

PAYBACK GROUP values diversity – come as you are

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