Duty Officer

Role Objective:

The Duty Officer is responsible for overseeing and
controlling day-to-day airport operations on shift basis to ensure smooth, safe
and efficient flight handling in accordance with Salamair procedures,
regulatory requirements and service standards. The role acts as a focal point
for operational coordination, disruption handling and real-time decision making
at the station.

Duties and
Responsibilities:

- Monitor and control all operational activities
during the shift including check-in, boarding, arrivals, ramp coordination,
safety and security in accordance with laid down procedures;
- Supervise and support Airport Services
Supervisors, agents and Ground Handling Agents to ensure efficient passenger
processing and on-time performance;
- Act as the primary point of contact for
operational matters during the shift and in absence of Airport Service Manager represent SalamAir with airport
authorities, service providers and internal departments;
- Coordinate with IOCC, Network Planning,
Revenue Management and Flight Operations for effective handling of disruptions,
delays and service recovery;
- Ensure timely implementation of recovery plans
during disruptions and keep all stakeholders informed;
- Conduct shift briefings and debriefings to
communicate operational priorities, safety requirements and service
expectations;
- Monitor resource deployment including
manpower, equipment and facilities to ensure optimal utilization and
operational efficiency;
- Ensure compliance with SalamAir policies,
Ground Operations Manual, safety standards and regulatory requirements at all
times;
- Ensure all manuals, circulars and advisories
are communicated and available to relevant personnel;
- Oversee passenger handling activities
including special services, baggage handling, boarding, ramp and load control
processes to ensure service quality standards are met;
- Monitor and control passenger flow, queue
management and coordination with airport stakeholders including immigration,
security and terminal operations;
- Ensure all incidents, accidents, operational
irregularities and safety hazards are reported through Centrik systems and
assist in investigations as required;
- Maintain continuous liaison with all
stakeholders to ensure smooth coordination of turnaround activities and
adherence to schedules;
- Ensure proper grooming standards, discipline
and professional conduct of all staff during the shift;
- Promote SalamAir image and maintain high
standards of customer service at all times;
- Monitor performance of Ground Handling Agents
and service providers against agreed SGHA, SLAs and ensure compliance;
- Ensure adherence to baggage handling
procedures and oversee resolution of baggage irregularities;
- Validate operational reports including flight
handling, delays, disruptions, SSA, SEC and ensure timely submission to
SalamAir HQ;
- Identify operational risks, unsafe practices
or conditions and ensure corrective and preventive actions are taken in line
with SMS requirements;
- Control operational costs during the shift and
ensure efficient utilization of resources in line with company objectives;
- Ensure compliance with safety and security
standards in accordance with AOSP Chapter 3.4
and 14.13 ;
- Perform any other duties as assigned by the
line manager.

Requirements

- The
Duty Officer should have sound knowledge of Ground Services functions and
airport operations with the ability to manage real-time operational scenarios
and disruptions.
- A Diploma/Graduate in
any discipline from any recognized University or minimum 05 years experience in
Aviation of which at least 02 years must be in a supervisory role in Ground
Services functions and Operations.
- Should be well versed with airport
operations, disruption handling and stakeholder coordination.
- Should possess
strong leadership, decision-making, communication and interpersonal skills.
Knowledge of SMS program is essential. World tracer and Load sheet
qualifications will be an added advantage.