Reception Manager - Kuwait

Career Land Center is hiring an experienced Reception Manager for an Food & Beverage company in Kuwait .

We are looking for a polished and guest-focused hospitality professional who can lead the reception team, manage reservations and table flow, and ensure every guest receives a warm, professional, and seamless experience from arrival to departure. The Reception Manager will oversee the hosts and hostesses and ensure high standards of guest engagement, reservation management, and front-of-house coordination.

Key Responsibilities

- Welcome and greet guests warmly and professionally upon arrival.

- Manage guest arrivals, seating, waiting lists, and departures efficiently.

- Ensure guests receive excellent service from the moment they enter the restaurant.

- Handle guest requests, feedback, and complaints professionally and promptly.

- Maintain a high standard of hospitality, guest satisfaction, and restaurant image.

- Manage daily reservations, bookings, walk-ins, VIP guests, and special requests.

- Maintain accurate reservation records and monitor table availability.

- Coordinate table allocation according to reservations, guest preferences, and restaurant capacity.

- Manage waiting lists during busy periods and communicate estimated waiting times clearly.

- Monitor table turnover and coordinate with the service team to optimize seating.

- Supervise, guide, and support receptionists, hosts, and hostesses.

- Prepare staff schedules and ensure adequate reception coverage at all times.

- Conduct daily briefings and communicate important reservations, VIP guests, events, and special requirements.

- Train team members on guest service, restaurant standards, telephone etiquette, and reservation procedures.

- Monitor staff grooming, appearance, punctuality, and professional conduct.

- Coordinate closely with the Restaurant Manager, service team, kitchen, and management team to ensure smooth operations.

Requirements

- Previous experience as a Reception Manager, Head Hostess, Guest Relations Supervisor, or similar front-of-house leadership role.

- Strong experience in restaurants, cafs, hospitality groups, or F&B operations.

- Experience managing hosts, hostesses, or reception teams is required.

- Strong knowledge of reservations, table management, guest flow, and waiting-list handling.

- Excellent customer-service, communication, and guest-relations skills.

- Strong leadership, team-management, and training skills.

- Ability to work in a fast-paced hospitality environment.

- Professional appearance, positive attitude, and strong attention to detail.

- Good organizational and problem-solving skills.

- Experience with reservation systems is an advantage.

- International hospitality experience is an advantage.

- Willingness to relocate to Kuwait.

Benefits

- Competitive salary package

- Transportation provided

- Medical insurance

- Paid annual leave

- Airfare/flight benefits according to employment terms

- Employment visa/work permit support

- Relocation support according to employer policy

- Other benefits included in the employment package

- Opportunity to work with a large hospitality group in Kuwait